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Effective LEADER-COACH (E-Learning Version) - Level 1

Total Credits: 10.5 including 10.5 Personnel/Human Resources - Non-technical

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Human Resources |  Personal Development
Kristine Conway, MS, PCC
Course Levels:
All Levels
10.5 Hours
Never expires.

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Do you manage a team? Are you tired of having the same performance discussion over and over again? Has your career plateaued? Are you stuck in an endless cycle of taking up everyone else’s slack?

If this sounds familiar, you are not alone, and there is a better way!

The Effective Leader-Coach development program equips leaders to facilitate long-term solutions while significantly reducing daily frustrations. The ELC program prepares leaders to increase productivity, hold others accountable, develop strong interpersonal relationships and recognize when they are getting in their own way!   

The Effective LEADER-COACH development program was designed with a two-level approach, keeping today’s busy leader in mind. In just 90 days, get out of your own way and increase productivity with the Level 1 course.

Level 1 includes four live webcast replay recordings and live sessions to place in your calendar. Select Level 1 as a stand-alone course or continue the transformation with Level 2. 

Basic Course Information

Learning Objectives
  • Clearly articulate the differences between a Managing Leader and a LEADER-COACH
  • Define coaching as it applies to leadership
  • Understand the relevance of emotional intelligence and change management to leading effectively
  • Competently demonstrate seven professional coaching competencies
  • Master the art of getting to Clarity in everyday conversations using the FOCUS coaching model

Major Subjects
  • Leadership
  • Personal development
  • Change Management
  • Emotional Intelligence
  • Trust
  • Feedback
  • Meaningful dialogue
  • Communication
  • Interpersonal relationships
  • Coaching



Kristine Conway, MS, PCC's Profile

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Kristine Conway, MS, PCC

Kristine transforms leaders that fix into leaders that coach.
Leaders are often rewarded for ‘fixing’ however, more effective and longer-lasting solutions can be generated through coaching those they lead instead.  Kristine not only helps leaders increase their self-awareness and uncover their own barriers to success, she also transfers skills to her clients so that they are able to coach others for long-lasting success. 
Kristine’s coaching philosophy stems from a strong foundation in change management and emotional intelligence models.

She has over 20 years of demonstrated excellence for improving experiences through the leverage of people development in organizations with multiple locations that range from 60Million to 9Billion in annual revenues. Past clients include C-level, Vice President, Director, and the highly skilled individual contributors in areas of software development, finance, operations, human resources, sales, and healthcare. 

Kristine is passionate about developing people, with a clear understanding that the most significant asset a leader can bring to an organization is the ability to remove the barriers that prevent those under his/her influence from contributing at their highest level. 

Kristine holds a Master’s Degree in Management and Administrative Sciences with a concentration in Organization Behavior and Executive Coaching from the University of Texas at Dallas. Kristine is also certified by the International Coach Federation as a Professional Certified Coach (PCC). 

To learn more visit

Additional Info

Basic Course Information



Advanced Preparation

Experience in managing others, A strong desire to increase personal and professional effectiveness.

Designed For

Managers transitioning to a Leadership role; Tenured leaders leading a new workforce; HR professionals; Subject Matter Experts that have been or seeking to be promoted into a leadership role.

Course Developer

Kristine Conway - Effective Focus, Inc.

Additional Information

Complaint Resolution Policy

Please contact Jessica Vieira with any complaints at, (617-519-6790).

Course Registration Requirements

Online Registration

Instructional Delivery Method

Group Internet Based 

Refund/Cancellation Policy

Please contact the HREN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 

SHRM Accreditation Information

HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for PDCs. See the course registration page for more information on number of credits and credit types.  For more information about certification or recertification, please visit

HRCI Accreditation Information

HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.  See the course registration page for more information on number of credits and credit types.  

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Course Schedule

Program Schedule 

Week 1 - July 5th - 9th

July 6 - Access online participant guide

July 7 - Complete pre-program assessment & quiz

July 8  - Attend Introduction and Program Overview Live Session

July 9  - Listen to coaching session recording

Week 2 - July 12th - 16th

July 15  - Watch the Live Webcast Replay  - FOUNDATIONS Part 1

Week 3 - July 19th - 23rd

July 19 – 23 - Experiment with techniques to minimize barriers

By July 23 - Discuss concepts with 2 individuals outside of class

By July 23 - Complete Quiz

Week 4 - July 26th - 30th

July 30  - Watch Live Webcast Replay -  FOUNDATIONS Part 2

Week 5 - August 9th - 13th

August 9 - 13 - Practice FOCUS coaching model

August 9  - Read case study

August 13  - Complete program midpoint test

Week 6 - August 16th - 19th

August 19  - Attend Midpoint Review Live session:  FOUNDATIONS 1 & 2

Week 7 - August 23rd - 27th

August 23  - Watch Live Webcast Replay - AWARENESS Part 1 

Week 8 - August 30th - September 3rd

August 30 – Sept. 2 - Powerful Questioning applications

September 1 - Personal change plan

September 2 - Review article

Week 9 - September 6th - 10th

September 7  - Watch Live Webcast Replay -  AWARENESS Part 2 

Week 10 - September 13th - 17th

September 13 - 17 - Apply awareness methods

September 17  - Complete quiz

Week 11 - September 20th - 24th

September 20  - Review course materials, prepare for teach backs

September 22 - Formally teach/explain concepts to individuals outside the class

September 24  - Post-program test

Week 11 - September 27th - October 1st

September 30 - Final Live Session:  Demonstration of Level 1 Concepts and Competencies Mastery



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