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Live Webcast Replay

Navigating Difficult Conversations with Clients


Total Credits: 1 including 1 Communications and Marketing - Non-technical

Average Rating:
   11
Categories:
Human Resources |  ACPEN Industry Institute
Speaker:
Jill Schiefelbein
Course Levels:
All Levels
Duration:
1 Hour
License:
Product Setting: Expires 30 day(s) after program date.

Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Description

When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.

Basic Course Information

Learning Objectives
  • Understand the types of conflict and complaints that come your way and how to adjust your communication to each
  • Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise
  • Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Major Subjects
  • Communication
  • Negotiation
  • Conflict
  • Persuasion
  • Management
  • Leadership
  • Customer Service

Course Materials

Speaker

Jill Schiefelbein's Profile

Jill Schiefelbein Related Seminars and Products


Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.


Dates

Tue, Apr 02, 2024 - 01:00pm to 02:07pm CDT
Sat, Apr 13, 2024 - 09:00am to 10:07am CDT
Fri, Apr 19, 2024 - 03:00pm to 04:07pm CDT
Sat, May 11, 2024 - 09:00am to 10:07am CDT
Mon, May 20, 2024 - 11:00am to 12:07pm CDT
Sat, Jun 01, 2024 - 09:00am to 10:07am CDT
Fri, Jun 07, 2024 - 01:00pm to 02:07pm CDT
Tue, Jun 11, 2024 - 06:00pm to 07:07pm CDT
Mon, Jun 17, 2024 - 09:00am to 10:07am CDT
Tue, Jul 02, 2024 - 11:00am to 12:07pm CDT
Sat, Jul 20, 2024 - 09:00am to 10:07am CDT
Wed, Jul 24, 2024 - 01:00pm to 02:07pm CDT
Tue, Aug 06, 2024 - 06:00pm to 07:07pm CDT
Wed, Aug 28, 2024 - 09:00am to 10:07am CDT
Wed, Sep 04, 2024 - 11:00am to 12:07pm CDT
Sat, Sep 14, 2024 - 09:00am to 10:07am CDT
Tue, Sep 24, 2024 - 01:00pm to 02:07pm CDT
Mon, Oct 07, 2024 - 03:00pm to 04:07pm CDT
Fri, Oct 25, 2024 - 09:00am to 10:07am CDT
Fri, Nov 08, 2024 - 11:00am to 12:07pm CST
Tue, Nov 19, 2024 - 06:00pm to 07:07pm CST
Wed, Dec 04, 2024 - 03:00pm to 04:07pm CST
Sat, Dec 07, 2024 - 09:00am to 10:07am CST
Fri, Dec 13, 2024 - 09:00am to 10:07am CST
Thu, Dec 26, 2024 - 11:00am to 12:07pm CST
Fri, Jan 03, 2025 - 08:00am to 09:07am CST
Sat, Jan 18, 2025 - 10:00am to 11:07am CST
Sat, Feb 08, 2025 - 10:00am to 11:07am CST
Tue, Feb 11, 2025 - 06:00pm to 07:07pm CST
Mon, Feb 24, 2025 - 02:00pm to 03:07pm CST
Mon, Mar 03, 2025 - 08:00am to 09:07am CST
Wed, Mar 19, 2025 - 10:00am to 11:07am CDT
Fri, Apr 11, 2025 - 12:00pm to 01:07pm CDT
Tue, Apr 22, 2025 - 06:00pm to 07:07pm CDT
Mon, May 05, 2025 - 08:00am to 09:07am CDT
Wed, May 21, 2025 - 10:00am to 11:07am CDT
Mon, Jun 02, 2025 - 12:00pm to 01:07pm CDT
Sat, Jun 07, 2025 - 10:00am to 11:07am CDT
Wed, Jun 11, 2025 - 02:00pm to 03:07pm CDT
Wed, Jun 18, 2025 - 08:00am to 09:07am CDT

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Business Professionals
Original Recording Date 05/2022
Yellow Book No
Course Developer

Jill Schiefelbein


Date Added to Catalog 05/26/2022

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199). 


Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Instructional Delivery Method

Group Internet Based


Course Registration Requirements

Online Registration


Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 


Promo Video

Reviews

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Overall:      4.9

Total Reviews: 11