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The Practice of Listening & the Art of Responding - Improving Communication Skills

Total Credits: 2 including 1 Communications and Marketing - Non-technical , 1 Personal Development

Average Rating:
ACPEN Industry Institute |  Industry |  Personal Development
Julie Ann Sullivan
Course Levels:
2 Hours




Successful humans excel in the ability to understand the people and situations they deal with every day. Enhanced communication skills aids in solving problematic circumstances that can occur with co-workers, management and/or clients.  How well one listens, is critical to human relations in the workplace. The art of response is the responsibility (RESPONSE ABILITY) of the listener. The “Art” comes in one’s ability to respond appropriately and discover the triggers that sabotage the age-old adage “think before you speak.” Specific skills to enhance personal reactions can deepen the level of communication between individuals. These skills are simple but not easy to instill into daily life. For example, “What’s so great about having the last word?”

If you can answer yes to any of these questions, then this enhanced communication program is for you.

Do you think enhanced communication would assist in problem solving? 

Would there be a difference in productivity if you had more clarity in your organization? 

Would loyalty grow and turnover diminish if your workforce felt they were heard? 

Basic Course Information

Learning Objectives

*We'll identify appropriate types of listening for specific situations and environments 

*Emphasis on best practices for responding to an organization’s varied workforce will be discussed

*A discussion of what constitutes positive communication skills and how to continually enhance them

*Identify and strategies to repair ineffectual patterns of communication 

*Highlight the the Power of Pause 

Major Subjects

*Communication, including types of listening, the listening process, communication behaviors to enhance and those to improve

Course Materials


Julie Ann Sullivan Related seminars and products:

Julie Ann Sullivan works with organizations that want to create a workplace environment where people are productive, engaged and appreciated. Julie Ann seeks to bring a more positive and productive environment into every organization she works with. Julie Ann is a communication specialist, collaboration strategist and change steward. She is the Founder of Learning Never Ends, a company whose purpose is to create a more positive culture, one person at a time. Julie Ann has  diverse educational background which includes a BA in Psychology and an MBA in Accounting. She earned the designation of CPA and spent decades involved in the financial industry and the corporate world. As a Professional Speaker, she has worked with McDonald's USA, Howard Hanna Financial, Highmark and Bayer US. Her programs are known for her expertise, innovation, humor and engagement of her participants.

Julie Ann is a Professional member of the National Speakers Association an accomplished author and hosts the Mere Mortals Unite & Businesses that Care podcasts.

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Everyone who communicates to other people
Original Recording Date 08/16/2017
Yellow Book No
Course Developer Julie Ann Sullivan
Date Added to Catalog 08/14/2017

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints., (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.



Overall:      4.6

Total Reviews: 81


Laura P

" "

Howard M - Frisco, Texas

" "

Lori A

"Good content"

Nancy G

"This course on communication will be helpful in many situations - business, volunteering, personal."

Stanley P


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