Total Credits: 2 including 1 Communications and Marketing - Non-technical , 1 Personal Development
Successful humans excel in the ability to understand the people and situations they deal with every day. Enhanced communication skills aids in solving problematic circumstances that can occur with co-workers, management and/or clients. How well one listens, is critical to human relations in the workplace. The art of response is the responsibility (RESPONSE ABILITY) of the listener. The “Art” comes in one’s ability to respond appropriately and discover the triggers that sabotage the age-old adage “think before you speak.” Specific skills to enhance personal reactions can deepen the level of communication between individuals. These skills are simple but not easy to instill into daily life. For example, “What’s so great about having the last word?”
If you can answer yes to any of these questions, then this enhanced communication program is for you.
Do you think enhanced communication would assist in problem solving?
Would there be a difference in productivity if you had more clarity in your organization?
Would loyalty grow and turnover diminish if your workforce felt they were heard?
*We'll identify appropriate types of listening for specific situations and environments
*Emphasis on best practices for responding to an organization’s varied workforce will be discussed
*A discussion of what constitutes positive communication skills and how to continually enhance them
*Identify and strategies to repair ineffectual patterns of communication
*Highlight the the Power of Pause
*Communication, including types of listening, the listening process, communication behaviors to enhance and those to improve
Important CPE Credit Instructions_READ BEFORE WEBCAST UPDATED (0.47 MB) | Available after Purchase |
Slides Handout (95.89 MB) | Available after Purchase |
Julie Ann Sullivan has a passion for creating and sustaining successful business cultures. She believes that by having a committed and passionate workforce, your organization will create a better world. She began her education with a BA in Psychology and a pledge to deliberately learn about human behavior every day. She took a deep left turn and received an MBA in accounting and spent decades learning about how businesses function. With these two areas of expertise, employee engagement and culture building were a perfect fit. She has also earned the title of Certified Laughter Leader Expert by studying the research and science of laughter and humor.
A research nerd, she piloted a podcast called Business the Care and spoke with over 60 C-Suite leaders, and countless consultants about specific steps to build effective cultures. It was these inquiries that led to her newest book titled, Catalysts of Culture, How Visionary Leaders Activate the Employee Experience.
When Julie Ann is not speaking, consulting or coaching she lives in Pittsburgh with her Wonder Dog, Joy
Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
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