Building Our Immunity to People’s Negativity: Maximizing Teamwork & Customer Relations
Total Credits: 1 including 1 Personnel/Human Resources - Non-technical
- Average Rating:
- 68
- Categories:
- ACPEN Industry Institute | Personal Development | Professional Development | Human Resources
- Speaker:
- Tina Hallis, Ph.D.
- Course Levels:
- Basic
- Duration:
- 1 Hour
- License:
- Product Setting: Expires 30 day(s) after program date.
Description
Other people’s negativity, whether it’s from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina’s proprietary five-step “Immunity to Negativity Formula™” to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.
Basic Course Information
Learning Objectives- How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
- How to PRACTICE on the easy stuff so we get better at staying calm
- How to PAUSE & NOTICE in the moment so we can avoid reacting and feeling stressed
- How to make it easier to CHOOSE the best response for ourselves, the other person, and our team
Major Subjects
- Emotional Intelligence
- Management Skills
- Teamwork
- Customer Relations
Course Materials
| Important Course Information_Read First (487.5 KB) | Available after Purchase |
| Getting Started Guide ACPEN (951 KB) | Available after Purchase |
| Choose Part 1 Toolbox (909.5 KB) | Available after Purchase |
| Choose Part 2 Toolbox (903.3 KB) | Available after Purchase |
| Practice Part 1 Toolbox (902.3 KB) | Available after Purchase |
| Practice Part 2 Toolbox (844.9 KB) | Available after Purchase |
| Prepare Part 1 Toolbox (905.2 KB) | Available after Purchase |
| Prepare Part 2 Toolbox (909.7 KB) | Available after Purchase |
Speaker
Tina Hallis, Ph.D. Related seminars and products
Tina Hallis, Ph.D. is the founder of The Positive Edge. She is certified in Positive Psychology through the WholeBeing Institute and a Professional Member of the National Speakers Association. She is the author of Sharpen Your Positive Edge: Shifting Your Thoughts for More Positivity & Success, a workbook with 80 short tips to make it
Tina worked for 20+ years in Biotechnology before discovering a new science called Positive Psychology in 2011. Seeing the powerful impact this information has on improving people and organizations, she decided to create her own company, The Positive Edge. Her focus is to share insights and strategies that help employees, managers, and leaders build their positivity skills. Studies show that increased positivity activates our ability to learn and make better decisions, broadens our perspective to see more possibilities, improves our interactions and relationships, and strengthens our resilience to stress and overwhelm.
Tina has had the opportunity to share this information with thousands of people from a variety of industries including government agencies, academic institutions, medical staff, financial institutions, biotech companies, manufacturing companies, sales teams, nonprofits, and more.
Dates
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Sat, Oct 07, 2023 - 11:00am to 12:08pm CDT
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Wed, Oct 18, 2023 - 01:00pm to 02:08pm CDT
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Tue, Oct 24, 2023 - 03:00pm to 04:08pm CDT
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Mon, Nov 06, 2023 - 09:00am to 10:08am CST
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Wed, Nov 15, 2023 - 11:00am to 12:08pm CST
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Thu, Nov 16, 2023 - 06:00pm to 07:08pm CST
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Tue, Nov 28, 2023 - 01:00pm to 02:08pm CST
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Mon, Dec 04, 2023 - 03:00pm to 04:08pm CST
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Wed, Dec 13, 2023 - 09:00am to 10:08am CST
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Thu, Dec 21, 2023 - 11:00am to 12:08pm CST
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Sat, Dec 23, 2023 - 01:00pm to 02:08pm CST
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Additional Info
Basic Course Information
Prerequisites NoneAdvanced Preparation None
Designed For All
Original Recording Date 05/22/2020
Yellow Book No
Course Developer Tina Hallis
Date Added to Catalog 03/05/2020
Additional Information
Complaint Resolution PolicyPlease contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
Official Registry Statement
Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
Instructional Delivery Method
Group Internet Based
Course Registration Requirements
Online Registration
Refund/Cancellation Policy
Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
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