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Live Webcast Replay

Coaching Leaders to Handle Sensitive Employee Relations Situations

Total Credits: 1.2 including 1.2 Business Law - Technical

Average Rating:
ACPEN Industry Institute |  Human Resources |  Communications
Mike Mirarchi
Course Levels:
All Levels
1 Hour

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


This  session provides HR Professionals with scripts for and tactics for coaching leaders in handling an array of employee relations situations with sensitivity, good judgment, and high confidence.  Topics include employee complaints, personality & attitude problems,  performance counseling, personal hygiene problems, disability-related performance issues, misconduct due to mental conditions.

You will learn how to use a unique process, “Reset the Clock,” that prevents attorneys from taking something leaders did wrong or did not do in the past and using it to support legal challenges in the future.  Liability is replaced with credibility.

Lawsuits are then avoided rather than won.  Financial assets are protected, morale stays high, and bad publicity is averted. HR Professionals avoid hearing from senior leaders:  “You should have anticipated this” after an avoidable legal claim.

Basic Course Information

Learning Objectives
  • How to coach leaders to handle employee relations issues with good judgement.
  • How to “Reset the Clock,” prevent an attorney from taking something leaders did wrong in the past and using it to challenge the decisions they make in the future.
  • How to address personality and attitude problems.

Major Subjects
  • Employee complaints
  • Personality & attitude problems
  • Performance counseling
  • Personal hygiene problems
  • Disability-related performance issues
  • Misconduct due to mental conditions


Course Materials


Mike Mirarchi's Profile

Mike Mirarchi Related Seminars and Products

Michael J. Mirarchi is recognized as a leading expert in employment-related lawsuit prevention. As an Employee Relations Counselor, he is dedicated to helping employers stay litigation-free. Drawing from over 30 years of experience in employment and labor law, as an employer defense attorney and as a Human Resources Vice President, he developed a unique litigation-avoidance program. Through it, participants acquire significantly increased practical knowledge and a higher level of confidence in addressing employee relations issues than they have ever had before. He has presented his “Reset the Clock” program over 1,200 times to more than 30,000 leaders at employer facilities across North America. Mr. Mirarchi believes that the vast majority of leaders want to exercise their abilities with fairness, integrity and professionalism. Nevertheless, if you lead people long enough, there are plenty of opportunities to run into potential liability situations. In these situations, leaders who know what to do and how to do it have a tremendous advantage over those who don’t, in avoiding lawsuits. He has presented the HR Professional version of this program for SHRM Chapters across the country, annually for Dallas HR. In 2013, Mike was recognized as the first inductee into the HRSouthwest Conference Speaker Hall of Fame. Over the last 25 years, he has consistently been one of the highest-rated speakers, excelling in content, professionalism and delivery. In conjunction with various employer, industry and professional associations, he has conducted live TV broadcasts, webinars and on-line employee relations programs, in addition to presenting at their regional and national conferences. Mr. Mirarchi has a B.S. in Business Administration and a Law Degree from Seton Hall University.


Tue, Jun 18, 2024 - 05:00pm to 06:05pm CDT
Wed, Jun 19, 2024 - 10:00am to 11:05am CDT
Wed, Jun 26, 2024 - 11:00am to 12:05pm CDT
Thu, Jun 27, 2024 - 11:00am to 12:05pm CDT
Wed, Jul 03, 2024 - 01:00pm to 02:05pm CDT
Fri, Jul 19, 2024 - 03:00pm to 04:05pm CDT
Sat, Aug 17, 2024 - 09:00am to 10:05am CDT
Fri, Aug 30, 2024 - 10:00am to 11:05am CDT
Thu, Sep 12, 2024 - 11:00am to 12:05pm CDT
Tue, Sep 24, 2024 - 06:00pm to 07:05pm CDT
Sat, Oct 05, 2024 - 03:00pm to 04:05pm CDT
Wed, Oct 23, 2024 - 09:00am to 10:05am CDT
Wed, Nov 13, 2024 - 10:00am to 11:05am CST
Sat, Nov 30, 2024 - 11:00am to 12:05pm CST
Tue, Dec 10, 2024 - 01:00pm to 02:05pm CST
Wed, Dec 18, 2024 - 03:00pm to 04:05pm CST
Sat, Dec 28, 2024 - 09:00am to 10:05am CST
Tue, Dec 31, 2024 - 06:00pm to 07:05pm CST
Sat, Jan 11, 2025 - 10:00am to 11:05am CST
Mon, Jan 13, 2025 - 02:00pm to 03:05pm CST
Fri, Jan 24, 2025 - 08:00am to 09:05am CST
Thu, Feb 06, 2025 - 10:00am to 11:05am CST
Tue, Feb 18, 2025 - 12:00pm to 01:05pm CST
Thu, Mar 13, 2025 - 02:00pm to 03:05pm CDT
Wed, Mar 26, 2025 - 08:00am to 09:05am CDT
Thu, Apr 03, 2025 - 10:00am to 11:05am CDT
Fri, Apr 18, 2025 - 12:00pm to 01:05pm CDT
Wed, May 14, 2025 - 02:00pm to 03:05pm CDT
Thu, May 29, 2025 - 08:00am to 09:05am CDT
Tue, Jun 03, 2025 - 10:00am to 11:05am CDT
Fri, Jun 13, 2025 - 12:00pm to 01:05pm CDT
Sat, Jun 14, 2025 - 09:00am to 10:05am CDT
Thu, Jun 26, 2025 - 02:00pm to 03:05pm CDT

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For All business professionals
Original Recording Date



Yellow Book No
Course Developer Michael j. Mirarchi
Date Added to Catalog 05/12/2023

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints., (972-377-8199). 

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method

Group Internet Based

Course Registration Requirements

Online Registration

Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 

Promo Video



Overall:      4.8

Total Reviews: 9